Who is responsible for communication with ATOC?

The passenger service dispatcher plays a crucial role in communication with the Air Transportation Operations Center (ATOC). This position is primarily responsible for coordinating passenger-related operations, ensuring that information regarding flights, passenger needs, and any operational changes are effectively communicated to and from the ATOC. The dispatcher serves as a key liaison, relaying information that is vital for maintaining the flow of operations and ensuring passengers are informed about their travel.

In contrast, while the operations manager oversees the overall functioning of airport operations and might interact with various departments, their focus is broader and includes not just passenger services but also cargo, ground services, and facilities. The flight operations supervisor is more oriented towards the flight crew and aircraft readiness rather than the specific aspects of passenger service communication. Similarly, the baggage claim coordinator's responsibilities are limited to handling baggage issues and ensuring that passengers receive their luggage efficiently, which does not typically involve direct communication with ATOC. Thus, the passenger service dispatcher is the most appropriate role for this specific communication responsibility.