What is a benefit of keeping passengers informed by the PSA?

Keeping passengers informed through a Passenger Service Announcement (PSA) significantly enhances both passenger trust and satisfaction. When passengers receive timely and accurate information about their flights, boarding procedures, delays, or any changes, it helps to alleviate anxiety and uncertainty they might feel while traveling. This communication fosters a sense of transparency and reliability from the airline or transportation provider, which is essential in maintaining a good relationship with passengers.

Improving passenger satisfaction leads to a better overall travel experience, making passengers more likely to choose the same airline in the future. Additionally, trust in the airline's ability to keep them informed can lead to positive word-of-mouth recommendations and increased loyalty. Therefore, the benefit of effective communication through PSAs directly correlates with the enhancement of passenger trust and satisfaction.